We currently ship merchandise primarily to valid physical residential and commercial addresses within our authorized service territories. Certain hazardous goods, oversized parcels, or specialized inventory lines cannot be delivered to PO Box destinations or military APO/FPO facilities. Items marked as preorder, backorder, or pickup-only will feature explicit logistical notices on their corresponding product pages prior to checkout.
Customers must report any lost, delayed, or damaged packages to our customer service department within 7 business days of the projected delivery date. In the event of transit damage, please provide clear photographic evidence of both the exterior packaging and the damaged merchandise. Our team will file an investigation with the carrier to verify transit logs and locate missing parcels. Following investigation confirmation, we will arrange either an expedited replacement or a full refund for the affected items.
All orders undergo careful review and warehouse handling, with order preparation taking 1-3 business days prior to carrier dispatch. Processing operations occur Monday through Friday, excluding standard federal holidays observed in the United States. High-volume shopping periods, security payment verifications, or customized product requests may occasionally cause temporary handling delays. Once your order preparation of 1-3 business days is completed, your shipment is handed over immediately to our selected freight partner.
Following handoff to the courier, delivery takes 2-5 business days after dispatch for standard domestic shipments within the contiguous United States. We partner with reliable carriers such as UPS, FedEx, and USPS to handle transportation and final doorstep delivery. The exact arrival timeframe within the 2-5 business days after dispatch window depends on your destination address, local carrier capacity, and prevailing weather conditions. International orders or non-contiguous domestic regions may experience extended transit schedules depending on custom logistics requirements.
Shipping fees are calculated at checkout based on destination distance, package weight, and chosen transit speed. We proudly provide free delivery above 99 in the store currency for all qualifying standard domestic orders. Any order falling below this qualifying threshold will incur standard carrier freight rates displayed clearly during the checkout process. Buyers can review the final applicable shipping charges and total balance before finalizing their payment.
A shipping confirmation containing an active tracking number is emailed directly to you immediately upon package handover to the carrier. You can monitor the progress of your shipment in real time through the carrier portal using the provided tracking code. If your tracking status remains unupdated for more than 48 business hours, please reach out to our support team for assistance.
For shipments traveling outside the United States, recipients are entirely responsible for all applicable import tariffs, customs duties, and local taxes. These supplemental fees are levied by destination authorities and are not covered or collected during checkout by amasenses. Delays caused by customs clearance procedures in destination countries are beyond our direct control and may impact overall delivery timelines.
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